General Terms and Conditions of Sale

Legal notice

Online Store for baby items, toys, decoration and accessories.

HeyShop sàrl
2, rue Batty Weber
L-8063 Bertrange
Grand Duchy of Luxembourg

Tél.: +352 621225933

Register of commerce: B 205548
VAT number: LU28453805


The present general terms and conditions of sale are concluded between, on the one hand HeyShop sàrl, registered with the Luxembourg Trade & Companies Register of commerce under the number B 205548, whose headquarters are located at 12, rue Batty Weber L-8063 Bertrange Luxembourg, hereinafter referred to as ‚HeyLittleBaby‘ or ‚HeyShop‘, and on the other hand any natural person wishing to make a purchase on the website hereinafter referred to as the 'customer'.

The act of placing an order implies compliance with these general terms and conditions of sale. The contract of sale is subject to Luxembourg law.

These general terms and conditions of sale may be modified at any time and apply to all sales after their publication on the website. HeyLittleBaby may occasionally need to modify some of the provisions of its general terms and conditions, therefor it is necessary that the customer should reread them before each visit or purchase on Each purchase on the site is governed by the the general terms and conditions of sale applicable on the date of the order. Before placing an order, the customer must have read and accepted the general terms of sale, which is confirmed by the fact that he has checked off "I agree to the general terms and conditions of sale and accept them." By accessing the website, the customer agrees to the general terms of sale.


To place an order on our website, you must be at least 18 years of age and have requisite legal capacity or be in possession of a parental authorisation.


The products offered for sale by HeyShop are those available on the website, on the day the website is visited by the customer.

The prices at which the items are offered for sale, as indicated on the website, remain valid within the limit of stocks available.

Items offered for sale are described as accurately as possible. However, HeyShop cannot be held responsible for any errors or omissions that may occur in the information presented. The photographs and texts used to illustrate and describe the products are indicative and have no contractual value.


By clicking on the ‚validate order‘ button at the checkout page of, the electronic signature of your order has the same value as a handwritten signature.

After confirming your order, you will receive an email with a summary of your order which will serve as an order receipt confirmation.

This confirmation includes all of the elements of the contract between the customer and HeyShop. The purchase order and invoice are stored in HeyShop records, being kept on a reliable and durable support. The customer agrees that these are considered as proof of the contractual relationships between the customer and HeyShop.

After that HeyShop has received the confirmation of your payment by the SIX payment system or PayPal, the items ordered will be sent and you will receive an email that your parcel is on its way and an number to track your parcel (if tracking is available).

Customer account

By creating an account on our website, you have the following benefits:
- you can pass your orders more quickly
- you can save and modify your coordinates and your delivery address
- you can save products on your personal wishlist which you can share with your family and friends by sending it via email
- you can view and check the status of your orders
- you have the option to subscribe or unsubscribe to the Newsletter
- you take advantage of the offers reserved for customers registered
- and many other additional benefits

By creating an account you agree to our Privacy Policy and Terms & Conditions.


All prices of products displayed on our website are indicated in EUROS and include all taxes, with VAT applied on the date the order is placed and excluding delivery, processing or gift wrapping costs (which are added towards the end of the ordering process).

Any change in VAT rates will be reflected in the prices of items and services. HeyLittleBaby reserves the right to change its prices at any time, knowing that the prices displayed on our web site the day of the order will be the one applicable to the customer.

Secure payment

The customer is bound to pay the price applicable at the time they place their order.

You can pay by:
• Credit card: Visa, Mastercard
• PayPal

HeyLittleBaby draws particular attention to the safety of your personal information and transactions.

Your banking data are transmitted with SSL protocol encryption and their confidentiality is preserved during data transmission. No payment data is stored on our servers.

The order validated by the customer will be considered effective only when the Stripe payment service or PayPal confirms HeyShop that the payment is acceptable. In case of refusal of such a system, the order will automatically be cancelled and the customer notified by e-mail. Moreover, HeyShop reserves the right to refuse any order from a customer with whom HeyShop is currently involved in litigation.

Delivery and returns

Items purchased on our website are delivered to the address you’ve indicated when placing you order. We deliver to the following destinations: Luxembourg, Belgium, France, Germany, Netherlands, Austria, Croatia, Czech Republic, Hungary, Montenegro, Slovakia, Slovenia, Denmark, Italy, Poland, Portugal, and Spain.

For further information regarding our delivery terms please consult our ‚delivery and returns‘ page.

Right of withdrawal

According to current law and regulations, you have the right to cancel the contract of sale and exercice your right of withdrawal within 14 days from the time you’ve received your order and to inform us about your intention of returning one or more items purchased without any reason or incurring a penalty. If you exercise the right of withdrawal within the above-mentioned period, only the price of the product purchased and the shipping costs related to this purchase will be reimbursed; the cost of return delivery remains your responsibility.

In order to exercice your right of cancellation you must inform HeyLittleBaby by email at mentioning your coordinates and the reference of the article to get further instructions about returning your order.

Any request for return received by HeyLittleBaby beyond these 14 days for some reason whatsoever will not be accepted.

Items are to be rendered completely (packaging, accessories, instructions...) and in their original condition allowing their re-marketing on our website. Textiles must not have been worn, used, modified, washed or damaged, if necessary, they must still have their label.

Returns are to be made with a copy of the invoice to the following address:
HeyShop sàrl
2, rue Batty Weber
L-8063 Bertrange
Grand Duchy of Luxembourg

We will refund you using the same payment method you used to conduct the original transaction unless we have expressly agreed a different payment method with you.

We are entitled to withhold payment of the refund until we have received the items or until you have provided proof that you have returned the items.

Custom duties

Any order placed through this website and delivered outside the Grand Duchy of Luxembourg may be subject to possible taxes and customs duties which are payable when the package reaches its destination. These customs duties and taxes related to the delivery of an item are your responsibility and are to be paid at your own cost. We are not required to check and inform you of the customs duties and taxes in your country. To find out, we recommend you to check with the competent authorities of your country.

Intellectual property

The HeyLittleBaby website is protected by the intellectual property law. The website and all of its elements (such as brands, logos, photographs, images, illustrations, text, video clips...) are the exclusive property of either the brands offered on or HeyShop, who is only entitled to use the rights of ownership intellectual and personality rights related, it does not grant any license nor any other right than to consult the site.

The reproduction of any document published on the site is only authorized for informative purposes and strictly limited for personal and private use.

Any reproduction or representation, fully or partially, of this website, or any of its elements on any medium, for any other purposes, in particular for commercial use, is prohibited.

The creation of hypertext links to the website may only be made with the prior written consent of Hey Shop. HeyShop is not responsible for the content, advertising, products, or services available on or from the sites linked to its website.

Privacy policy

HeyLittleBaby endeavours to ensure the protection of your privacy when using our website. The way in which your personal data will be processed and protected is defined by this privacy policy. Changes may be made and we suggest you check this page whenever you visit our website.

Personal data

In accordance with the Luxembourg law of 2 August 2002 and current EU General Data Protection Regulation (GDPR), the customer has the right to access, rectify and delete personal data held about them. To exercise this right, the customer has to send an email to indicating his contact details (name, address). HeyShop is committed to not provide any information or contact details of its customers to a third party, either for free or in return of payment.


The cookies saved on your computer by a website when you visit it, are used by the manager of the site, to recognize you when you return to the site and to gather information about the use you made on this site. We may use 'cookies' to find out which parts of our site you are interested in. This will allow us to improve your shopping experience with personalized information, to save your items in the shopping cart and you will avoid providing, on each new visit, the information you have already provided at an earlier date.

"Third party cookies" are also used to collect statistics on the hearing (Google Analytics).

By continuing to use, you accept the use of cookies.

It is possible at any time to detect the existence of these 'cookies', to object to their record and, if necessary, remove them from your browser. Please note that if you disable "cookies", you can't take advantage of all our features.


These general terms and conditions of sale shall apply for the entire duration products are available on

Applicable law

The Luxembourg law is applicable to these general terms of sale.

In case of dispute, the jurisdiction is attributed to the courts of the Grand Duchy of Luxembourg.

Acceptance of the general terms and conditions of sale

These general terms and conditions of sale are expressly approved and accepted by the customer who declares and acknowledges a perfect knowledge and thereby renounces to take advantage of any contradictory document, the Act of purchase involving acceptance of the present general conditions of sale.